Scottish Water delivers vast volumes of drinking water and treats billions of litres of wastewater daily, relying on a vast and intricate network of over 60,000 miles of pipes and thousands of treatment systems. Maintaining this essential infrastructure requires constant attention, with engineers conducting daily site visits to identify and address issues before they escalate.
THE CHALLENGE
Scottish Water needed to overhaul its approach to ‘non-complex’ projects (e.g. proactive, anticipated replacement of a service item). Impeded by inefficient and labour-intensive processes, typically these took a year to complete – introducing excess time, cost, and increased operational risk.
THE SOLUTION
Capgemini deployed a combination of technologies across Scottish Water’s entire lifecycle to maintain and manage essential assets faster and more efficiently. Its huge network and infrastructure are now more secure and robust, with routine issues identified and resolved within a streamlined process. Back-end functions enjoy a simpler, more efficient process in which information flows seamlessly from one team to another, and engineers are empowered to take control, innovate, and make their own decisions – boosting productivity, job satisfaction, and retention.
RESULTS
- £5 million cumulative cost savings and efficiencies per year.
- Significant reduction in delivery time from months to weeks.
- Reduced risk of major incidents and substantial costs associated with a major service interruption, through improved asset management and maintenance.
- Equivalent of 40,000 hours of productive time being saved per year.
- Considerably simpler, more intuitive, and more efficient process for engineers in the field.
– Alistair McKenzie, Chief Product Owner (NCSD), Scottish WaterThe time savings alone are substantial, the operational team are empowered to make the right decisions, and non-value add has been eliminated. A truly great example of transforming our working practice for the better
