• With such a wealth of information here at SWAN, we want to make it easier for you to find the knowledge you seek as quickly as possible.

  • Lighthouse uses some of the most advanced AI language models to understand your questions and sifts through SWAN's entire knowledge base to find an answer. We have carefully trained it to present relevant information in a consolidated way.

  • As you navigate an ocean of information, let Lighthouse be your beacon.

  • Disclaimer: We cannot always guarantee complete or accurate responses, given that AI-powered dialogue is still an emerging technology. Lighthouse will always accompany answers with the most relevant references, which we encourage you to check out. We highly value your feedback to ensure that Lighthouse meets the highest standards of quality and reliability. If you notice something off, please contact us at:

  • Ready to join us?

    SWAN Members enjoy full access to Lighthouse (unlimited searches and gated content) along with global membership benefits.

Looking for classic search?

Event Feb. 23-24, 2023

2nd SWAN APAC Alliance Workshop

Access event presentations and photos.


Dates: February 23-24, 2023

Theme: “Building Trust. Driving Innovation. Delivering Value.”

Venue: Metropolis Southbank, Melbourne overlooking the Yarra River, conveniently located in the heart of the CBD.


The first day featured a full-day Workshop with a keynote, insightful panels, networking, and interactive roundtable discussions on the practical value of the smart water journey and how we can best support each other, followed by a drinks reception.

The second day featured organised utility study tours to Greater Western Water and South East Water.

Scroll down to view presentations highlighted in blue.


Setting the Smart Water Agenda Across APAC

  • Maree Lang, Managing Director (Greater Western Water)

Keynote: “Caring for customers in extreme events – before, during and after perspectives from 2022 Victorian flooding” (slides)

  • Damian Wells, Managing Director (Coliban Water)

Panel 1: Building Trust through Collaborative Leadership

Moderator: Jennifer Rebeiro, Enterprise Executive (Greater Western Water) & SWAN Council Chair

  • Ridzuan Ismail, Director, Water Supply Network Department (PUB-Singapore)
  • Lara Olsen, Managing Director (South East Water)
  • Sarah Cumming, Managing Director (Gippsland Water)
  • Kane Ingham, CFO (TasWater)

Panel 2: Easing the Digital Journey in Asia-Pacific (slides)

Moderator: Elisa Bourke, Acting Program Director (Intelligent Water Networks)

  • Jenny Francis, Executive Manager, Digital (Hunter Water) “Great technology isn’t enough…Where to focus and how to execute for success”
  • Michael Howden, Data + Insights Manager (Taumata Arowai, New Zealand) “Designing a 21st Century Water Services Regulator”
  • Cillian O’Neill, Business Development Manager (Klir) “From Regulatory Obligation to Strategic Superpower: a Maturity Model for Compliance Management”

Panel 3: Driving Customer-Facing Innovation (slides)

Moderator: Steven Cato, Business Development Executive (Taggle Systems)

  • Sean Cohen, Head of Smart Metering (SUEZ Australia & New Zealand) “Managing the Last 10% of Projects”
  • Andrew Harris, VP of Sales for APAC & Japan (InEight) & Damien Cutcliffe, Director of Business Engagement and Growth (WSP) “Building Trust, Innovation and Value with D4C Create at Sydney Water”
  • Jane Tyzack, Founding Director (Change Playbook)

Panel 4: Delivering Value through Integrated Solutions (slides)

Moderator: Clarissa Phillips, Technical Director – Digital Delivery Water ANZ (Jacobs)

  • Patrick Bonk, Global Product Marketing Manager – Ops Analytics & AI (Autodesk) “Challenges, Components & Continuity to Adopting Higher Maturity and Sophistication with Digital Twins”
  • Lucy Pocock, Product Manager (Optimatics) “Outcome-Driven Approach to Bolivar North Wastewater Master Plan”
  • Suzana Shipton, Head of Department, Water in Cities (DHI) “Optimising Wastewater Network Operation and Planning”

Panel 5: Future APAC Digital Utility Trends

Moderator: Ivan Fernandez, Vice President (Frost & Sullivan)

  • Katherine Boiciuc, Futurist
  • Thomas Debruyne, APAC Future of Water – Technology Integration Lead (GHD)
  • Dr. Sung Hoon Kim, Head of AI Research Laboratory (K-Water, Korea)

SWAN APAC Alliance Update (slides)

Interactive Roundtable Session

Transforming to a Digital Utility at Scale Led by Andrew Forster-Knight, General Manager Digital Utility (South East Water)

Cyber Considerations with the Advent of IoT Technology Led by Raghu Bharadwaj, Head of ICT Strategy, Portfolio and Digital Metering (Yarra Valley Water)

One Size Does Not Fit All – Managing Data from Different IoT Networks Led by Stephen McDonald, Asset Strategies Specialist and Bronwyn Fox, Metering Services Manager (Unitywater)

The Way of Water: Developing a Decision Support System for Water Supply Systems Led by Teo Ee Wei, Sr. Assistant Director – Transmission Network Management (PUB)

Challenges and Opportunities of using AI/ML for Sewer Level Monitoring Led by Paul Hart, Australasia Regional Director (Metasphere)

Managing a Circular Economy Future: Connecting People, Data and Processes Led by Peter Donaghy, General Manager, Resource Recovery (Urban Utilities)

What does it take to create a digital first culture? Led by David Middleton, Chair (Greater Western Water)

Reimagining Data-as-a-Service: De-risking Investment whilst Stimulating Innovation Led by Dr. Greg Ryan, Director Business Excellence (WSAA)

Developing Data Literacy for Water Professionals Led by Dr. Peter Prevos, Manager Data Science (Coliban Water)

Growing a Water Data Ecosystem: Platforms, Partners and Protocols? Led by Michael Howden, Data + Insights Manager (Taumata Arowai, New Zealand)

The Convergence of OT and IT Environments in Water & Wastewater Operations – Untapped Potential, Unaddressed Challenges Led by Ivan Fernandez, Vice President (Frost & Sullivan)

How to decide between off-the-shelf and in-house solutions? Led by Bart Fine, Team Leader, IT Business Solution Design (Greater Western Water)

Utility Study Tours

Greater Western Water

  • Visit to Melton Wastewater Treatment Plant
  • Visit to GWW Footscray Office
  • GWW’s Innovation Approach and Strategic Objectives

South East Water

  • Digital Utility Overview
  • Design Thinking Session and Technology Showcase
  • Site tours to Aquarevo and Boneo Treatment Plant

Thank You to Our Sponsors!

Lead Sponsor
Drinks Sponsor
Study Tour Sponsor
Study Tour Sponsor
Study Tour Sponsor