DETAILS
Date: February 11, 2026
Venue: Digital
Organiser: SWAN European Alliance
Access: Membership Required (access call materials below)
Facilitator
- David Storrie, Partner (ADAPTOVATE)
Speakers
- Wayne Novelli, Leakage & Network Strategy Manager (Southern Water)
- Nathan Wield, Wastewater Operations Manager (Scottish Water)
AGENDA
Join us for a SWAN call on “Empowering Utility Frontline Change Management.” Drawing on practical experience from Southern Water and Scottish Water, we’ll highlight how effective change management can unlock real productivity gains for field teams, improve wellbeing, and reduce operational pain points.
What You’ll Learn:
- How performance improvements have been achieved not by “chasing the next shiny piece of kit,” but by strengthening behaviours, processes, and frontline engagement.
- How frontline performance can be improved through clear campaign briefings, continuous two-way feedback, and consistent ways of working.
- How the right tools, governance, and performance measures can align teams, drive better behaviours, and deliver measurable operational improvements.
Membership required to continue
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